Support
Internet Tech Support Chat
Are you having problems with your Internet Service?
Do you have questions about using Sandhill Broadband service?
Ask our Internet Tech Support chat service…
Email Client Setup
Valued Sandhill Customer,
We are in the process of improving the security and resiliency of our email offering by establishing new secured settings for our customers who use email software like Outlook or Apple mail to access their shtc.net email account.
This has no effect on the webmail system.
To take advantage of the improved settings in your email software (like Windows Live Mail, or Apple Mail), we need you to make some changes to your email clients (such as Outlook, Apple Mail etc.)
Please take the time to review the settings on your devices and update your incoming and outgoing server names as follows:
· Incoming Server (POP/IMAP): mail.shtc.net
· Outgoing Server (SMTP): smtp.shtc.net
For additional assistance with updating your email settings please call our 24 hour Technical Support Team at 888-232-7964 or by visiting our User Guide website
Request A ChatWith Your Helpdesk
E Tech Service Representatives
Our eTech service representatives can access your computer remotely to detect and fix problems for you. Your eTech representative will guide you through the process of downloading and installing the necessary tools using the links below:
Instructional Videos
We are developing a full lineup of instructional videos to help you with a variety of issues. We’ll be publishing our first set of videos very soon.
TV on My Side
Working Together to Keep Costs in Check
TVonMySide.com is your source for up-to-date information and solutions about TV network disputes. This website is a collaborative effort of hundreds of local, independent Cable TV providers located throughout the country in communities like yours. By uniting our companies, we can work together to achieve more flexibility and better offerings for you at the lowest price possible.
Voicemail
Sandhill is proud to announce the launch of a new and improved voicemail platform. Click here for instructions on how to use the new system.Voicemail Login
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[tab_nav_item text=”Internet Tech Support Chat” tab_id=”chat”]
[tab_nav_item text=”Email Client Setup” tab_id=”email”]
[tab_nav_item text=”eTech Support” tab_id=”etech”]
[tab_nav_item text=”Helpful Videos” tab_id=”videos”]
[tab_nav_item text=”TV On My Side” tab_id=”tv”]
[tab_nav_item text=”Voicemail” tab_id=”vm”]
[/tab_nav]
[tab_section tab_id=”chat”]
Internet Tech Support Chat
Are you having problems with your Internet Service?
Do you have questions about using Sandhill Broadband service?
Ask our Internet Tech Support chat service…[raw]
[helpdesk]
[/raw]
[/tab_section]
[tab_section tab_id=”email”]
Email Client Setup
Valued Sandhill Customer,
We are in the process of improving the security and resiliency of our email offering by establishing new secured settings for our customers who use email software like Outlook or Apple mail to access their shtc.net email account.
This has no effect on the webmail system.
To take advantage of the improved settings in your email software (like Windows Live Mail, or Apple Mail), we need you to make some changes to your email clients (such as Outlook, Apple Mail etc.)
Please take the time to review the settings on your devices and update your incoming and outgoing server names as follows:
· Incoming Server (POP/IMAP): mail.shtc.net
· Outgoing Server (SMTP): smtp.shtc.net
For additional assistance with updating your email settings please call our 24 hour Technical Support Team at 888-232-7964 or by visiting our User Guide website
[raw]
[helpdesk]
[/raw]
[/tab_section]
[tab_section tab_id=”etech”]
E Tech Service Representatives
Our eTech service representatives can access your computer remotely to detect and fix problems for you. Your eTech representative will guide you through the process of downloading and installing the necessary tools using the links below:
[grid_row]
[grid_1_2]
[/grid_1_2]
[grid_1_2]
[/grid_1_2]
[/grid_row]
[/tab_section]
[tab_section tab_id=”videos”]
Instructional Videos
We are developing a full lineup of instructional videos to help you with a variety of issues. We’ll be publishing our first set of videos very soon.[/tab_section]
[tab_section tab_id=”tv”]
TV on My Side
Working Together to Keep Costs in Check
TVonMySide.com is your source for up-to-date information and solutions about TV network disputes. This website is a collaborative effort of hundreds of local, independent Cable TV providers located throughout the country in communities like yours. By uniting our companies, we can work together to achieve more flexibility and better offerings for you at the lowest price possible.
[/tab_section]
[tab_section tab_id=”vm”]
Voicemail
Sandhill is proud to announce the launch of a new and improved voicemail platform. Click here for instructions on how to use the new system.
Voicemail Login
[/tab_section]